This Privacy Policy details how The Pelvic Connection PLLC, a, New York professional limited liability company, and our associated website, thepelvicconnection.nyc, may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. Protected health information (PHI) is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health condition and related health care services. We are required to abide by the terms of this Privacy Policy. We reserve the right to make corrections or changes to our Privacy Policy at any time.

Information We Collect

We do not collect any identifying information about you without your consent. We may collect the following information through various webforms and payment pages on our website, only with your consent.

Personal Information:

• Phone number
• Name
• Email address (if provided)
• Credit card Information
  • Card Number
  • Cardholder name
  • Billing Address
• Essential health information for effective treatment

Uses and Disclosures of Personal Information

We use the collected information for client communication purposes, specifically for: Sending relevant information after a client submits a website inquiry, Sending appointment reminders, Communication / follow up with existing patients and providing information about your care including home exercise program, prescriptions, payments, and cancellations.

We also collect and use your personal information to operate and deliver the services you have requested such as workshops and webinars.
We may also use your personally identifiable information to inform you of other products or services available from our affiliates.

We may use and disclose your PHI for treatment, payment and health operations. We will only disclose your PHI to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party that has already obtained your permission to have access to your PHI. Example: we would disclose your PHI, as necessary, to the physician or health care professional who referred you to our office. We will also disclose PHI to other physicians who may be treating you. Your PHI will be used, as needed, to obtain payment for your health care services. This may include activities that your health insurance plan may undertake before it approves or pays for the recommended services. 

Others Involved In Your Healthcare

Unless you object, we may disclose your PHI to family members, a close friend or any other person you identify to be involved in your healthcare as your emergency contact. If you are unable to agree or object to such a disclosure, we may disclose information if we determine, based on professional judgment, which it is in your best interest.

Emergencies

We may use or disclose your PHI in an emergency treatment situation. If this happens, your physical therapist will try to obtain consent as soon as reasonably practical after the delivery of treatment.

Legal Proceedings

We may disclose PHI in the course of any judicial or administrative proceeding, in response to an order of a court or administrative tribunal (to the extent such disclosure is expressly authorized), in certain conditions in response to a subpoena, discovery request or other lawful process.

Your Rights

Under the law, we must make disclosures to you. You have the right to inspect and copy your PHI. 

1. SMS: You can opt out of receiving SMS messages from us by replying “STOP” to any message.
2. Email / newsletter – We may send you emails from time to time with announcements, upcoming events and programs. We may also send you promotional material and company newsletters. If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by replying back with “opt out” in the subject line or, if available, by clicking on the unsubscribe link within the marketing or promotional communication.
3. Access and Correction: You can request access to or correction of your personal information by contacting us at [email protected]
4. Deletion – you may request us to delete all or any of your personal information stored in our database.

Complaints

You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying us of your complaint at info@thepelvicconnection.nyc

Changes To Our Privacy Policy

From time to time, we may modify this Privacy Policy in our sole discretion. If we make any updates or changes to this Privacy Policy, all modifications will be posted to this Site, and will be effective immediately upon our posting and, where appropriate, notified to you by post or email. By continuing to use our services and/or our Site after updates are posted and effective you are confirming that you have read and understood the latest version of the Privacy Policy.

Last Update: Dec 5 2024